Shipping Policy

Ordering an item from UpStart Auto Parts? We can ship to virtually any address in the United States. Note - that there are shipping restrictions on some products and therefore cannot be shipped outside the US. Please be sure to read product descriptions to review any shipping restrictions. UpStart Auto Parts exclusively uses UPS, FedEx, US Postal Service for small orders, and discount shippers to ship items unless otherwise specified under product descriptions, when items are purchased in bulk, or when UPS, FedEx, and US Postal Service cannot be used for other reasons. Freight may be used on oversized shipments. UpStart Auto Parts will notify you via email if we are unable to ship product to you due to shipping restrictions.

Shipping Time - Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday or major holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipping Carriers:

UpStart Auto Parts uses UPS, FedEx, US Postal Service for small orders, and discount shippers to ship items unless otherwise specified under product descriptions, when items are purchased in bulk, or when UPS, FedEx, or US Postal Service cannot be used for other reasons. US Postal Service shipping is not available on all orders. The best route would be to include both PO Box and street address in your SHIP TO address.

Carrier Tracking:

Shipping Delays (Weather/Carrier):

We cannot be held responsible for delays caused by carriers or weather.

Shipping Times:

Items normally leave our warehouse within 1 business day. However, there are certain items that are Special Order only. Those items may have a shipping delay of up to 4 weeks. Items that are special order are designated as such in the product description.

Please note that if you select expedited shipping options, 2nd Day Air or Next Day Air, depending on the time ordered, the processing time may still take up to 2 days for Next Day Air and 3 days for 2nd Day Air. Processing time, the time it takes for our warehouse crew to pick, pack, and prepare your shipment, may take 1-2 business days, even with expedited shipping. Generally, if an item is ordered before 12:00 PM ET, it could possibly be shipped that day.

Holidays:

Orders placed over the weekend or on holidays will be processed on the following business day.

Back Order:

If a product is on backorder, our Customer Service team will send you an email notifying you of the shipping delay. If a product is out of stock, our Customer Service team will send you an email notifying you that the order cannot be fulfilled.

Address Error/Fraud Alerts:

If there is an issue with your shipping address, our Customer Service team will attempt to contact you by email or phone to resolve the issue. If your order is flagged for fraud, our Customer Service team may attempt to contact you by email or phone. If our team is unable to reach you, your order will be cancelled.

Damaged Product:

If the product is damaged during transit, please reject the delivery and note the damage with the carrier and notify us immediately by email at [email protected]. If you're not able to reject the shipment, please notify us immediately by email. Please send pictures along with your email to help us assess the damages. UpStart Auto Parts is not responsible for damage by the carrier during transit. All damages must be reported to us within 2 business days of receipt of the order and/or rejection of the shipment.

Shortages:

All shipping shortages must be reported to us within 5 business days. Please email us at [email protected].

Oversized Items:

Some products may be considered oversized. These products will have an additional shipping cost. Items that are oversized are designated as such in the product description.

International Shipping:

At this time, we are not able to ship to addresses outside of the United States.

Post Office Box:

At this time, we are only able to ship to P.O. boxes on select orders. The best route would be to include both PO Box and street address in your SHIP TO address.

Shipping Estimator:

To estimate your shipping costs, add your items to the shopping cart. Once you are in the shopping cart, enter your shipping address zip code in the estimator box toward the middle of the page. Shipping options and costs will display after you click the Get Rates button.