- Am I required to pay Sales Tax?
- Are our products new or refurbished?
- Can we be invoiced instead of using a credit card?
- Do you accept international orders?
- Does UpStart Auto Parts handle warranties?
- How can I check the status of my order?
- How can I place a phone order?
- How do I sign up for a new account?
- How do I use a coupon or discount code?
- How much is Sales Tax?
- How much is shipping?
- Is it safe to order from UpStart Auto Parts?
- What are my shipping options?
- What happens if a product is damaged during shipment?
- What if a product says it's out of stock?
- What if I need to cancel my order?
- What is your Exchange Policy?
- What is your Return Policy?
- What types of payments do you accept?
- When will I receive credit for my return?
Currently, we only offer that payment option to some Government and large institutions when the purchase amount is too large to pre-pay with a credit card. Restrictions may apply, so please email us to inquire.
Currently, we are not able to accept international orders. Please check back frequently as we are continuously updating our website features.
Any warranties offered are handled directly by the manufacturer unless otherwise stated on the product page. Visit our Return Policy page for more information.
To check the status of your order, please log into your account and click on the View Order History link.
Unfortunately, we aren't able to take phone orders at this time. All orders must be placed online and paid via credit card, PayPal, Venmo, Apple Pay, or Google Pay.
If you have a coupon (lucky you!) from UpStart Auto Parts that you would like to redeem, please enter the coupon code in the "Coupon Code" box in the checkout page.
By law, sales tax is automatically computed on product charges. To see the total sales tax that will be charged on your order, click on the "checkout" button. This will not complete your order; it will only display your order summary. The order summa
Shipping depends on various factors such as your shipping location and the weight of your total order. There is a real-time freight estimator in the shopping cart, which returns your pricing options. Just enter your shipping zip code
Yes it is! We work with companies who use industry standards for our credit card processing and payment gateways.
Ordering an item from UpStart Auto Parts? We can ship to virtually any address in the United States. Note that there are shipping restrictions on some products and therefore cannot be shipped outside the US 48 contiguous states. Please be sure to rea
If the product is damaged during transit reject the delivery with US Postal Service, FedEx, or other carrier and notify us immediately. Please email pictures to us if possible at [email protected]. We will then work with you on a
Occasionally, items may be out of stock at our warehouse locations. If you need the product now or a quantity higher than what we have available, contact us and we can sometimes ship direct from the manufacturer's warehouse.
When you submit your order, it is quickly routed to our warehouse for immediate processing. If your cancellation request is made before the item is processed, we may be able to cancel the order. However, UpStart Auto Parts cannot guarantee cancellati
We are committed to providing the best customer service possible. We will gladly refund or replace any unused, unacceptable item (excluding custom or special orders, repair manuals, and discontinued or other items identified on our website as ...
We accept Visa, MasterCard, Discover and American Express. We also accept payment through PayPal, Venmo, Apple Pay, and Google Pay! Sorry, we do not accept Personal or Business Checks, money orders or cashier's checks.
The time it takes for your refund to appear on your credit card account varies depending on your credit card type and when the item was received at our warehouse. Please allow one to two billing cycles for the refund to appear on your credit card sta