You have thirty (30) days from the order date to return the item for a full credit of the item eligible for return. Items must be received in our warehouse within 30 days of the purchase date. Returns will not be accepted after 30 days. You will not receive any credit for returns after 30 days. All returns must be pre-authorized by emailing our customer service team at customerservice@upstartautoparts.com.
You may return products that:
- Are in new condition, meaning the part is clean, unused, and has not been installed or altered in any way
- Are in their original packaging
- Original packaging must not be damaged in any way (i.e. not ripped, torn, marked up with pen or marker, or covered in tape, stickers, etc.)
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not have missing parts, hardware or instructions
- Have not been painted or modified
*IF THE ITEM IS OPENED, USED, NOT IN THE ORIGINAL PACKAGE, OR NOT IN NEW CONDITION, YOU WILL NOT RECEIVE CREDIT FOR THE RETURN. Items not originally purchased from UpStart Auto Parts will not be accepted as returns. The following orders are not eligible for return:
- Custom or special orders
- Repair manuals
- Discontinued items
- Products in plastic shrink wrap if opened
- Products returned without their original, undamaged packaging
- Opened glove boxes, respirator boxes, or other PPE items may not be returned under any circumstances
- Products not meeting the criteria outlined above *Special note: Gaskets and seals cannot be returned if opened and/or taken out of the package.
If you're not satisfied with your purchase or you change your mind about the product, you may obtain return instructions by sending an email with your order number in the subject line and the products you wish to return listed in the text of the email. Please email customerservice@upstartautoparts.com.
If you receive a defective part, we will do everything we can to fix the problem. You must notify us via email of the defective part within 30 days of your order date. In addition, we must receive the defective part back within 20 days of the notification. Defective parts often need to be returned to the manufacturer and classified as "defective" before a credit can be given.
If a part breaks during or after installation, please refer to the warranty section below, as this will be a manufacturer warranty situation. Shipping charges are not refundable unless the return is due to our mistake or the item is defective.
If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. We are not responsible for lost or stolen packages shipped back to us, so we strongly recommend using a carrier with delivery confirmation and package insurance. Please note that we are unable to file a claim on your behalf with the carrier for any losses incurred when you ship the product back to us.
Once we have received your return, conducted an inspection of the return, and verified that your return meets our return guidelines, a refund will be issued to your credit card or PayPal account (less shipping costs and the 15% restocking fee on regular 30 day returns). All applicable sales taxes will be refunded. Shipping charges will not be refunded unless the return is due to our mistake or the item is defective. A 15% restocking fee will be deducted from your return unless the return is due to our mistake or the item is defective. Please allow 20 days from the time your return is received at our warehouse for your credit to be issued. Once credit is issued, it may take another 5 to 10 business days for your bank or credit card company to process the refund. You will receive email confirmation when your return has been received, approved, and credit has been issued. If you have not received the email confirmation of credit within 30 days of sending your return to us, please contact us at customerservice@upstartautoparts.com.
*Special note - Some items are marked Clearance - Final Sale. Those items are not eligible for return.
Our parts are covered by the manufacturer's warranty, unless otherwise noted. Warranty terms vary by part, but information can be found on most manufacturer's websites or on the product packaging. Manufacturers typically require proof of purchase for warranty claims, so please hold on to your invoice/receipt. Warranties apply to the original purchaser only and are non-transferable. Warranties apply only to the vehicle on which the part was originally installed. In general, no cash refunds or reimbursement of labor, shipping or other costs are covered by a warranty. Items under manufacturer’s warranty will be inspected by the manufacturer before any refunds are processed. Please note that manufacturers may change their warranty terms at any time without any notice. UpStart Auto Parts does not have its own product warranty. You must file all warranty claims directly with the appropriate Manufacturer.